Privacy information

Last updated: 7 November 2026.

Who is responsible

AB Mackenzie Ltd, trading as AB Mackenzie Solicitors, is responsible for personal information collected through this website for its legal services. The firm is registered in England and Wales, company number 14131872, at Alliance House, 29 London Road, Bromley, BR1 1DG.

For privacy enquiries, email info@abmackenzie.co.uk or telephone 020 7701 1900. This notice concerns this Southwark website and initial enquiries. Further information about handling a client matter should be supplied as part of the firm’s client-care arrangements.

Information collected through this website

The enquiry form asks for your name, email address and a brief message. You decide what to include. Please provide only what is necessary to arrange a first conversation. Do not upload or include intimate images, complete identity documents, detailed financial information or extensive information about other people in an initial enquiry.

The website and its hosting services process technical information needed to deliver and protect the service, which may include an IP address, browser details, requested pages, timing and error information. A short-lived, hashed IP-based counter limits repeated form submissions. The form itself does not create a separate database of enquiry messages.

Why information is used

Enquiry details are used to respond to your request, establish the nature of the assistance sought and consider steps towards providing legal services. Where you ask the firm to take steps before entering a contract, that is the relevant basis for handling necessary enquiry information. Where information is supplied by another person or used for proportionate security and administration, the firm’s legitimate interests in responding responsibly and protecting its services may apply. Legal obligations may require particular records or disclosures.

Information about health, criminal allegations or convictions needs additional safeguards and an applicable legal condition. Where such information is necessary for obtaining legal advice or establishing, exercising or defending legal rights, the firm must handle it under the relevant UK data protection conditions. Please discuss a secure and appropriate way to provide case material with the solicitor.

This website does not use your enquiry to enrol you in a marketing list or make an automated decision about accepting your case.

Who receives an enquiry

Form messages are directed to info@abmackenzie.co.uk and billa@abmackenzie.co.uk so the firm can respond. The website host, technical support and email providers may process information needed to operate the service. Access should be limited to what is needed for that role. If the firm acts for you, information may also need to be shared with people involved in providing legal services, as explained in your client-care information and subject to professional duties.

The regulatory badge in the footer is supplied by Yoshki for SRA verification. Loading it connects your browser to the provider and related delivery services, which receive technical request information. Its code also requests a JavaScript library from Google’s hosting service. See the cookie and technology information.

Retention and security

Enquiry correspondence is retained for the period needed to respond, assess instructions and address any resulting legal or regulatory requirement. Relevant criteria include whether a client relationship follows, record-keeping obligations, limitation periods and any unresolved dispute. The firm can explain the retention arrangement applicable to your enquiry or case on request. The website’s submission rate-limit record expires after ten minutes; the cookie-notice preference lasts up to six months.

The form uses HTTPS transport, validation and measures to reduce automated abuse. Ordinary email is not a suitable channel for every kind of confidential evidence. Ask the team about the appropriate transfer method and avoid unnecessary sensitive detail. Provider locations and any applicable international-transfer safeguards can be requested from the firm where relevant to its processing arrangements.

Your rights

Depending on the circumstances, you may request access to your personal information, correction, deletion, restriction or portability, and may object to processing based on legitimate interests. If a particular use relies on consent, you may withdraw it without affecting the lawfulness of earlier use. Rights are subject to legal limitations, including professional confidentiality and other people’s rights.

Contact the firm using the details above to exercise a right. Information needed to verify identity may be requested. Please explain the records or issue concerned so your request can be dealt with effectively.

Privacy complaints

You can raise a concern with the firm and have the right to complain to the Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint for its current process. Concerns about legal service can also be raised through our complaints procedure.

Other websites and changes

External links, including the main AB Mackenzie website, have their own privacy information. This notice may be updated when the website or its processing changes. The date above identifies the latest revision.